Superpowers for Your Maintenance and Operations Heroes

Private AI support for industrial maintenance  technicians

ServiceEdge_AI is a pioneering private AI platform tailored for industrial maintenance technicians and automation operators. It delivers secure, on-demand troubleshooting expertise reducing downtime by up to 50%, cutting labor costs through skill amplification, and ensuring data privacy by hosting behind your firewall. Empower your multilingual team to achieve more with less, without sharing proprietary information or training public models.

WHY ServiceEdge_AI?

The U.S. faces a shortage of 70,000 maintenance technicians annually, with 25% of current technicians expected to retire by 2025

- U.S. Bureau of Labor Statistics, 2023 

50% of maintenance professionals lack training in advanced automation technologies (e.g., robotics, IoT sensors), which are now standard in most DCs

- ARC Advisory Group, 2022

Downtime in highly automated retail facilities is estimated at $100,000-$200,000 per hour due to their scale and e-commerce reliance.

- Intermec 2023

Industry Benchmark for unplanned downtime is 50 – 175 hours per year.

- Gartner/Aberdeen 2023

How it Works

Get faster triage, upskilling step-by-step repair guidance, safer interventions, and standardized escalation workflows—fully aligned with your company SOPs, safety requirements, IT standards, and priority management.

  • Reduce MTTR: Targeted checks, probable root cause identification, and step-by-step repair procedures tied to live signal data.

  • Increase First-Time Fix Rates: Instant access to wiring diagrams, I/O mappings, and vendor procedures—right when technicians need them.

  • Standardize Documentation: Auto-generated incident notes and CMMS updates ensure consistent, complete records.

  • Upskill On-the-Job: Contextual micro-training delivers just-in-time knowledge mapped to the specific asset and fault condition.

The people behind AurelicAI

We’re a cross-functional team of product leaders, services executives, AI engineers, data scientists, and field automation experts—people who’ve spent decades designing, commissioning, retrofitting, and supporting high-throughput systems in distribution and manufacturing. From conveyors and sortation to AS/RS, robotics, PLCs, and VFDs, we build for uptime, safety, and service levels that match your customer promises.

  • Product Leadership – Owns the roadmap and user experience for ServiceEdge_AI, prioritizing technician workflows, data compliance, and measurable outcomes (MTTR, first-time fix, repeat-fault reduction).

  • Services Delivery & Customer Success – Runs pilots and rollouts with clear SLAs, change control, and training; aligns results to your KPIs and ensures adoption across sites.

  • AI Engineering & Data Science – Develops the private inference stack and data pipelines that fuse PLC code, electrical schematics, SOPs, VFD parameters, sensor signals, and CMMS history—delivering accurate, explainable guidance without leaving your network.

  • Engineering (Controls/Mechanical/Electrical) – Integrates with plant systems, validates signal paths, and converts best practice into standard work and acceptance tests.

  • Field Operations – Senior technicians who baseline assets, prove fixes on the floor, and capture knowledge back into PMs and training.

  • Safety & Compliance – Embeds LOTO, OEM documentation requirements, and enterprise security controls into every deployment.

How we're organized

  • Enterprise private AI that respects OEM copyrights and keeps your documents on your network.

  • Technician enablement that accelerates diagnosis and standardizes best practice across all shifts.

  • Operational results—lower operational cost, lower MTTR, higher first-time fix, fewer repeat faults, and stable throughput you can rely on.

What we deliver